AKPA GNAGNE


My name is Akpa Gnagne, I am a staff representative

What is the role of a staff representative?

The staff representative is a person, an agent elected by his colleagues to defend their rights with the administration. He is also the interface between the administration and the staff.

Have you ever been accused of playing the leadership game?

Indeed, this is common when comrades feel that their grievance is not being dealt with expeditiously or when they do not get the desired result.

What language do you use these agents to gain their trust?

Most of the time I go to these agents to start a dialogue. This helps clear up any unclear questions because gossip is the root of so many tears. After explanations, we come to an understanding and this helps to ease the situation.

What does the job of a supervisor consist of?

The supervisor is an educator. His role is to get the security guard to properly apply the instructions given to him in the performance of his duties.

What do you do when an agent does not follow the instructions?

We start by giving him advice. If he persists in the error, a sanction follows.

Describe the day of a supervisor ...

The supervisor is a field man. He is in a vehicle with the mobile supervisor. Once on a site, we come to inquire about the news of the agent and the site on which it is positioned. Find out if everything is going well. Usually we put an emphasis on sites that are deemed sensitive. After this round, we remain on stand by (available to the PC) for possible interventions.

-There are two working time slots: 6.30am-6.30pm / 7 am-7pm

We start with a round according to the zone in which we are located. This is a tour of all sites. After this round, you have to write a report at midday.

How do you recognize a good agent?

Those who work well are always operational. They respect the instructions and are rigorous in the work.

How does the supervisor deal with an intervention?

It all starts with a request from the PC which gives us an update. In function we are committed. Of course, we keep in touch with the PC which is in contact with the agent who describes the prevailing situation. Depending on the situation, we intervene or we inform the police.

What has Gardian’s brought to your life?

I have gained professional experience but above all my activity allows me to manage my family.

How did you get into Gardian’s?

I was a security guard in a company that no longer exists today. I was on duty at the big mill and one day I was to be at the European Union headquarters. The site manager informed me that a new call for tenders had been launched to change the security company. And it was Gardian’s who won it. The security chief therefore offered to help us integrate Gardian’s. And that's where it all started.

What is the best memory of your career?

I think it's the day of my election as a staff representative.