What is your task?

Human resources, as its name suggests, consists of the management of human capital. We are responsible for looking after the personnel of the company. From entry to exit. This takes into account training, payroll, careers as well as the administrative aspect.

How are security guards recruited?

Gardian’s aims to be a benchmark company with very selective criteria, which include size, educational level and good physical condition. First you have to go through a preselection. A level test supports this preselection. Then there will be the medical examination, which is a very important step in recruitment. The procedure ends with an interview with the selected before they receive training on basic security principles.

What makes Gardian’s special?

It must be said that the officers are well trained, they have the size and physical condition necessary for the function they will occupy.

Do you organize training other than those provided by Gardian's?

At the end of each year, we put in place a training plan for staff. At the moment we are preparing for the 2018 one. Let us not forget that the training courses are decided according to the needs of the moment. For 2018, we are planning a team building for administrative staff. In 2017, we did the same for security guards, supervisors and managers. We did a pre-training on management.

What are the means used to motivate agents?

The emphasis is on wages, the regularity of payment of which is not in doubt. We have set up a health insurance system with a coverage rate ranging from 70 to 80%. To quote only those.

What sanction does an agent incur who disrespects the instructions?

When an agent commits a fault, he receives a verbal warning first. If it persists, a request for an explanation is sent to it and this may lead to a dismissal depending on the seriousness of the fault.

What is the most difficult problem you have had to deal with?

An agent ran into a problem with loan sharks. He borrowed money from them that he could no longer repay, and this affected his performance and the quality of his work. It was after he was summoned that he explained his problem. We helped him.

Do you have a memory you would like to share?

One day, the co-managers and the Operations Director called on me to offer to replace the Human Resources Manager who was leaving for retirement. I was touched by this mark of confidence that had just been given to me.

How long have you been at Gardian’s?

I joined as an intern in 2009. I spent seven months in the Accounting department. I left and came back in 2011 as an employee. But this time, I was assigned to the Human Resources department as an assistant until 2016 when I was appointed Human Resources Manager.